FAQs

General Questions

1. What products do you offer?
We offer a wide range of stylish and functional products, including Canvas Bags, Hats, Kids Collection, Sweatshirts, Mugs, T-Shirts, Tank Tops, and Trousers.

2. What makes Draxon Creations Store unique?
We are a print-on-demand store, which means all our products are made to order. This reduces waste and ensures that every item is crafted just for you. We also offer personalization options to make your purchases truly one-of-a-kind.

3. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times may vary based on your location.

4. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to monitor your shipment’s progress.

Personalization Questions

5. Can I personalize any product?
Yes! Many of our products, such as T-Shirts, Mugs, Canvas Bags, and Sweatshirts, can be personalized with your desired text, images, or designs. Look for the "Personalize" button on eligible products.

6. How do I personalize a product?
When browsing eligible products, simply click the "Personalize" button. You’ll be able to upload your design, add text, and preview how it will look before completing your order.

7. Is there an extra charge for personalization?
Yes, personalization may incur a small additional fee depending on the complexity of your design. The cost will be displayed during the customization process.

8. Can I request changes to my personalization after placing an order?
If you need to make changes, please contact us immediately. Once production begins, modifications may no longer be possible.

Order and Shipping Questions

9. How long does it take to receive my order?
Production typically takes 3-5 business days, as each item is made to order. Shipping times depend on your location and the chosen shipping method.

10. What is your return policy?
We accept returns and exchanges on non-personalized items within 30 days of delivery. Unfortunately, personalized products cannot be returned unless there’s a defect or error on our part.

Care and Materials

11. How do I care for my items?

• Clothing: Wash in cold water and air dry to maintain quality.
• Mugs: Handwashing is recommended to preserve the design.
• Canvas Bags: Spot clean with a damp cloth.

12. What materials are used for your products?
We use high-quality materials to ensure durability and comfort. For example, our T-Shirts and Sweatshirts are made from soft, breathable fabrics, and our Canvas Bags are crafted with eco-friendly materials.

Support and Contact

13. What should I do if my order arrives damaged?
Please contact us within 7 days of receiving your order. Include photos of the damaged product, and we’ll work to resolve the issue promptly.

14. How can I contact your customer support team?
You can reach us via email at [insert email address] or through our Contact Us page. We’re happy to assist with any questions or concerns.

15. How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media to be the first to know about new arrivals, special offers, and updates.